Your AirPods Pro will be examined prior to any service to verify that they are eligible for this program. Or connect with an Apple Authorized Service Provider (AASP).Set up an appointment at your local Apple Store (if open). Call or get in touch with Apple Support ( in the US).Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise.Crackling or static sounds that increase in loud environments, with exercise, or while talking on the phone.Notably, there’s not a serial number checker for this recall program, so if you’re seeing one or more of the following issues with an AirPods Pro: How to check AirPods Pro free recall replacement eligibility And the recall is active for “3 years after the first retail sale of the unit.” That was changed after the program originally covered affected AirPods Pro for 2 years after the first sale. Issues that may indicate your AirPods Pro are covered under the program include noise cancellation not working, loss of bass, crackling and static, or an increase in background sounds.Īpple notes that the AirPods Pro Charging Case is not part of the program, just the earphones. Follow along for how to check your AirPods Pro free recall replacement eligibility. If you’re having issues with one or both of your AirPods Pro earphones, they may be covered under Apple’s service program.
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